Top service breeding loyalty
The Parts Alliance has reported fantastic customer feedback for its GSF Poole team from a Click and Collect customer.
Following a happy visit, a Click and Collect customer of the branch emailed in to say: “Just wanted to say what a great, friendly and punctual service I got from Poole. A far cry from nearby competitors who are usually grumpy and rude.
“Will use you from now on.”
Head of Marketing Simon Moore said: “As well as being brilliant feedback for the team, this is a really clear example of how doing the simple things right and providing a good service will help us to win repeat Click and Collect customers.
“The service our teams offer customers is head and shoulders above that of our competitors, so the more our branches take their opportunities like this, the more we’ll Click and Collect customers see becoming regulars.
“Well done to the team at Poole and keep up the good work.”
