Ben launches critical response service

Charity initiative helps automotive employers support staff in times of crisis.

The free critical response service sees that the charity works with automotive industry businesses to provide appropriate, often immediate, support for employees when they experience an unexpected or traumatic incident or event.

This specialist service supports employees who have recently experienced the death of a colleague or customer, serious injury to a member of staff or customer and physical or psychological threat.

Incidents where the circumstances are so unusual or the sights and sounds so distressing, that individuals need support to cope with the trauma experienced

Ben has been developing this onsite trauma support service since 2017, after being approached for support by automotive Ben4Business partners following a traumatic incident affecting their employees.

This official launch of the service demonstrates Ben’s commitment in responding to the needs of the industry and supporting its people in times of need.

Ben has seen a rise in employers requesting support with critical incidents, so this newly launched service will see the charity supporting more individuals.

Last year, Ben’s Critical response service supported over 140 automotive industry employees in response to a critical incident.

To date, the service has seen Ben predominantly supporting employers and employees who have been affected by a colleague taking their own life.

Ben provides employer guidance, support and reassurance from a single point of contact.

Employee briefings help provide awareness on emotional responses and coping strategies.

The charity also assesses the well being of individuals who have been affected, through 1:1 engagement meetings and can offer a referral pathway for ongoing support.

Specialist information and self help resources for employers and employees are also available.

Rachel Clift, health and wellbeing director, said: “While businesses do everything possible to minimise risk to staff or customers, there are occasions when a traumatic incident happens.

“At Ben, we understand that, when a traumatic incident occurs, it’s essential to deal with the situation promptly and efficiently.

“Employers need to gauge the reaction of their employees and assess the impact of the incident on their wellbeing.

“Since 2017, our Ben4Business partners have approached us for wellbeing support during a crisis and we want to ensure we continue to meet this need.

“When we first provided this service, it was mainly offered directly to individuals, but employers are now also supported and can benefit from our expertise.

“We have since developed this service by working with our Ben4Business partners and we have developed this service around their needs and supporting their people.

“A stark reality is that we have mostly supported people after a colleague has taken their own life.

“The industry has a high proportion of male employees and men are around three times more likely to commit suicide than women.

“We have a responsibility to look after our own – our automotive industry people.

“We encourage all automotive employers to come forward and work with us to support their people in times of need.”

To seek support with a critical incident in your workplace, call Ben’s helpline on 08081 311 333.

To find out more about the service and how Ben can support your employees through an unexpected or traumatic incident, read this leaflet.

Ben’s Critical response service is part of its Ben4Business programme, partnering with employers to support the health and wellbeing of their people.


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