Infotainment system failure rife, survey finds

Voice recognition, connectivity and touchscreens reported to be common problem areas

A new survey has found that one third of drivers have experienced infotainment system failure.

In a survey of 1,000 people in the UK by Riverdale Leasing, 63 per cent of drivers do not trust their vehicle’s infotainment system.

The findings add weight to recently compiled customer insight which suggest that many motorists are unsure of how to use their cars’ infotainment systems and have also encountered reliability issues with the technology.

The 2020 Initial Quality Study by JD Power also revealed that a quarter of complaints from new drivers relate to infotainment, with the top problems coming from: built-in voice recognition Android Auto/Apple CarPlay connectivity, touchscreens, built-in navigation systems and Bluetooth connectivity.

Meanwhile, data from research commissioned by IAM RoadSmart found that Apple CarPlay and Android Auto significantly affect reaction times and increase stopping distances.

Drivers who took part in Rivervale’s recent survey said that they found infotainment is an increasing distraction, with 30 per cent of respondents saying hands-free games such as mobile quiz apps are the most distracting feature, while 26 per cent said AR sat navs are the biggest distraction.

Road safety charity Brake reported that 49 per cent of drivers find infotainment distracting and 63 per cent agree that it should be restricted while operating the vehicle.

The survey also found that just 16 per cent of drivers want voice-controlled dashboards while 38 per cent said they favoured the traditional buttons, whereas 46 per cent would choose a touch screen.

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