Technicians connect directly with VW’s technical support centre for diagnosis and repair assistance
Volkswagen Commercial Vehicles is rolling out augmented reality headsets for technicians across its Van Centre network to help speed up complex repair work.
The innovative system allows experts based at its technical support centre to send precise visual instructions remotely to technicians.
The service guides technicians through the diagnosis and repair by augmenting images, wiring diagrams and adding repair suggestions into their view.
Each of the 67 Van Centres and 30 authorised repairers across the UK will have access to a pair of the RealWear glasses, which includes microphone, head camera, display screen and voice activation.
David Hanna, head of service and parts at Volkswagen Commercial Vehicles, said: “Following a hugely successful trial, we have decided to invest in the augmented reality technology to allow us to support our world class technicians and valued customers alike.
“As part of our Working With You promise, we are committed to keeping customer vehicles on the road and minimising downtime – this technology provides the perfect solution by reducing the time a van spends in the workshop as well as improving the sustainability of our technical support operation.”
